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Overview

Automate responses when Outlook delivers a new message or when an event is removed from the calendar. Teams commonly route escalations, file tickets, or alert attendees of cancellations.
Connect Outlook in Tools & Integrations and ensure the trigger is enabled for your deployment.

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Enabling the Outlook Trigger

  1. Open your deployment in CrewAI AMP
  2. Go to the Triggers tab
  3. Locate Outlook and switch the toggle to enable
Enable or disable triggers with toggle

Microsoft Outlook trigger connection

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Example: Summarize a new email

from outlook_message_crew import OutlookMessageTrigger

crew = OutlookMessageTrigger().crew()
crew.kickoff({
    "crewai_trigger_payload": outlook_payload,
})
The crew extracts sender details, subject, body preview, and attachments before generating a structured response.

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로컬에서 테스트

CrewAI CLI를 사용하여 Outlook 트리거 통합을 로컬에서 테스트하세요: 
# 사용 가능한 모든 트리거 보기
crewai triggers list

# 실제 payload로 Outlook 트리거 시뮬레이션
crewai triggers run microsoft_outlook/email_received
crewai triggers run 명령은 완전한 Outlook payload로 크루를 실행하여 배포 전에 파싱 로직을 테스트할 수 있게 해줍니다.
개발 중에는 crewai triggers run microsoft_outlook/email_received를 사용하세요 (crewai run이 아님). 배포 후에는 크루가 자동으로 트리거 payload를 받습니다.

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Troubleshooting

  • Verify the Outlook connector is still authorized; the subscription must be renewed periodically
  • crewai triggers run microsoft_outlook/email_received로 로컬 테스트하여 정확한 payload 구조를 확인하세요
  • If attachments are missing, confirm the webhook subscription includes the includeResourceData flag
  • Review execution logs when events fail to match—cancellation payloads lack attendee lists by design and the crew should account for that
  • 주의: 트리거 실행을 시뮬레이션하려면 crewai triggers run을 사용하세요 (crewai run이 아님)