تكامل Zendesk

uv add crewai-tools

export CREWAI_PLATFORM_INTEGRATION_TOKEN="your_enterprise_token"

CREWAI_PLATFORM_INTEGRATION_TOKEN=your_enterprise_token

from crewai import Agent, Task, Crew
from crewai import Agent, Task, Crew

# Create an agent with Zendesk capabilities
zendesk_agent = Agent(
    role="Support Manager",
    goal="Manage customer support tickets and provide excellent customer service",
    backstory="An AI assistant specialized in customer support operations and ticket management.",
    apps=['zendesk']  # All Zendesk actions will be available
)

# Task to create a new support ticket
create_ticket_task = Task(
    description="Create a high-priority support ticket for John Smith who is unable to access his account after password reset",
    agent=zendesk_agent,
    expected_output="Support ticket created successfully with ticket ID"
)

# Run the task
crew = Crew(
    agents=[zendesk_agent],
    tasks=[create_ticket_task]
)

crew.kickoff()

from crewai import Agent, Task, Crew

ticket_manager = Agent(
    role="Ticket Manager",
    goal="Manage support ticket workflows and ensure timely resolution",
    backstory="An AI assistant that specializes in support ticket triage and workflow optimization.",
    apps=['zendesk']
)

# Task to manage ticket lifecycle
ticket_workflow = Task(
    description="""
    1. Create a new support ticket for account access issues
    2. Add internal notes with troubleshooting steps
    3. Update ticket priority based on customer tier
    4. Add resolution comments and close the ticket
    """,
    agent=ticket_manager,
    expected_output="Complete ticket lifecycle managed from creation to resolution"
)

crew = Crew(
    agents=[ticket_manager],
    tasks=[ticket_workflow]
)

crew.kickoff()