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Overview

Use the Microsoft Teams trigger to start automations whenever a new chat is created. Common patterns include summarizing inbound requests, routing urgent messages to support teams, or creating follow-up tasks in other systems.
Confirm Microsoft Teams is connected under Tools & Integrations and enabled in the Triggers tab for your deployment.

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Enabling the Microsoft Teams Trigger

  1. Open your deployment in CrewAI AMP
  2. Go to the Triggers tab
  3. Locate Microsoft Teams and switch the toggle to enable
Enable or disable triggers with toggle

Microsoft Teams trigger connection

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Example: Summarize a new chat thread

from teams_chat_created_crew import MicrosoftTeamsChatTrigger

crew = MicrosoftTeamsChatTrigger().crew()
result = crew.kickoff({
    "crewai_trigger_payload": teams_payload,
})
print(result.raw)
The crew parses thread metadata (subject, created time, roster) and generates an action plan for the receiving team.

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Sample payloads & crews

The Microsoft Teams examples include:
  • chat-created.json → chat creation payload processed by teams-chat-created-crew.py
The crew demonstrates how to extract participants, initial messages, tenant information, and compliance metadata from the Microsoft Graph webhook payload.

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Troubleshooting

  • Ensure the Teams connection is active; it must be refreshed if the tenant revokes permissions
  • Confirm the webhook subscription in Microsoft 365 is still valid if payloads stop arriving
  • Review execution logs for payload shape mismatches—Graph notifications may omit fields when a chat is private or restricted