Overview
Automate responses when Outlook delivers a new message or when an event is removed from the calendar. Teams commonly route escalations, file tickets, or alert attendees of cancellations.Connect Outlook in Tools & Integrations and ensure the trigger is enabled for your deployment.
Enabling the Outlook Trigger
- Open your deployment in CrewAI AMP
- Go to the Triggers tab
- Locate Outlook and switch the toggle to enable

Microsoft Outlook trigger connection
Example: Summarize a new email
Testando Localmente
Teste sua integração de trigger do Outlook localmente usando a CLI da CrewAI:crewai triggers run
executará sua crew com um payload completo do Outlook, permitindo que você teste sua lógica de parsing antes do deployment.
Use
crewai triggers run microsoft_outlook/email_received
(não crewai run
) para simular execução de trigger durante o desenvolvimento. Após o deployment, sua crew receberá automaticamente o payload do trigger.Troubleshooting
- Verify the Outlook connector is still authorized; the subscription must be renewed periodically
- Teste localmente com
crewai triggers run microsoft_outlook/email_received
para ver a estrutura exata do payload - If attachments are missing, confirm the webhook subscription includes the
includeResourceData
flag - Review execution logs when events fail to match—cancellation payloads lack attendee lists by design and the crew should account for that
- Lembre-se: use
crewai triggers run
(nãocrewai run
) para simular execução de trigger