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Overview

Automate responses when Outlook delivers a new message or when an event is removed from the calendar. Teams commonly route escalations, file tickets, or alert attendees of cancellations.
Connect Outlook in Tools & Integrations and ensure the trigger is enabled for your deployment.

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Enabling the Outlook Trigger

  1. Open your deployment in CrewAI AMP
  2. Go to the Triggers tab
  3. Locate Outlook and switch the toggle to enable
Enable or disable triggers with toggle

Microsoft Outlook trigger connection

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Example: Summarize a new email

from outlook_message_crew import OutlookMessageTrigger

crew = OutlookMessageTrigger().crew()
crew.kickoff({
    "crewai_trigger_payload": outlook_payload,
})
The crew extracts sender details, subject, body preview, and attachments before generating a structured response.

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Sample payloads & crews

Review the Outlook examples for two common scenarios:
  • new-message.json → new mail notifications parsed by outlook-message-crew.py
  • event-removed.json → calendar cleanup handled by outlook-event-removal-crew.py
Each crew demonstrates how to handle Microsoft Graph payloads, normalize headers, and keep humans in-the-loop with concise summaries.

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Troubleshooting

  • Verify the Outlook connector is still authorized; the subscription must be renewed periodically
  • If attachments are missing, confirm the webhook subscription includes the includeResourceData flag
  • Review execution logs when events fail to match—cancellation payloads lack attendee lists by design and the crew should account for that