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Overview

Automate responses when Outlook delivers a new message or when an event is removed from the calendar. Teams commonly route escalations, file tickets, or alert attendees of cancellations.
Connect Outlook in Tools & Integrations and ensure the trigger is enabled for your deployment.

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Enabling the Outlook Trigger

  1. Open your deployment in CrewAI AMP
  2. Go to the Triggers tab
  3. Locate Outlook and switch the toggle to enable
Enable or disable triggers with toggle

Microsoft Outlook trigger connection

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Example: Summarize a new email

from outlook_message_crew import OutlookMessageTrigger

crew = OutlookMessageTrigger().crew()
crew.kickoff({
    "crewai_trigger_payload": outlook_payload,
})
The crew extracts sender details, subject, body preview, and attachments before generating a structured response.

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Testando Localmente

Teste sua integração de trigger do Outlook localmente usando a CLI da CrewAI: 
# Visualize todos os triggers disponíveis
crewai triggers list

# Simule um trigger do Outlook com payload realista
crewai triggers run microsoft_outlook/email_received
O comando crewai triggers run executará sua crew com um payload completo do Outlook, permitindo que você teste sua lógica de parsing antes do deployment.
Use crewai triggers run microsoft_outlook/email_received (não crewai run) para simular execução de trigger durante o desenvolvimento. Após o deployment, sua crew receberá automaticamente o payload do trigger.

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Troubleshooting

  • Verify the Outlook connector is still authorized; the subscription must be renewed periodically
  • Teste localmente com crewai triggers run microsoft_outlook/email_received para ver a estrutura exata do payload
  • If attachments are missing, confirm the webhook subscription includes the includeResourceData flag
  • Review execution logs when events fail to match—cancellation payloads lack attendee lists by design and the crew should account for that
  • Lembre-se: use crewai triggers run (não crewai run) para simular execução de trigger