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Overview

Use the Microsoft Teams trigger to start automations whenever a new chat is created. Common patterns include summarizing inbound requests, routing urgent messages to support teams, or creating follow-up tasks in other systems.
Confirm Microsoft Teams is connected under Tools & Integrations and enabled in the Triggers tab for your deployment.

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Enabling the Microsoft Teams Trigger

  1. Open your deployment in CrewAI AMP
  2. Go to the Triggers tab
  3. Locate Microsoft Teams and switch the toggle to enable
Enable or disable triggers with toggle

Microsoft Teams trigger connection

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Example: Summarize a new chat thread

from teams_chat_created_crew import MicrosoftTeamsChatTrigger

crew = MicrosoftTeamsChatTrigger().crew()
result = crew.kickoff({
    "crewai_trigger_payload": teams_payload,
})
print(result.raw)
The crew parses thread metadata (subject, created time, roster) and generates an action plan for the receiving team.

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Testing Locally

Test your Microsoft Teams trigger integration locally using the CrewAI CLI: 
# View all available triggers
crewai triggers list

# Simulate a Microsoft Teams trigger with realistic payload
crewai triggers run microsoft_teams/teams_message_created
The crewai triggers run command will execute your crew with a complete Teams payload, allowing you to test your parsing logic before deployment.
Use crewai triggers run microsoft_teams/teams_message_created (not crewai run) to simulate trigger execution during development. After deployment, your crew will automatically receive the trigger payload.

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Troubleshooting

  • Ensure the Teams connection is active; it must be refreshed if the tenant revokes permissions
  • Test locally with crewai triggers run microsoft_teams/teams_message_created to see the exact payload structure
  • Confirm the webhook subscription in Microsoft 365 is still valid if payloads stop arriving
  • Review execution logs for payload shape mismatches—Graph notifications may omit fields when a chat is private or restricted
  • Remember: use crewai triggers run (not crewai run) to simulate trigger execution
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