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Overview

Automate responses when Outlook delivers a new message or when an event is removed from the calendar. Teams commonly route escalations, file tickets, or alert attendees of cancellations.
Connect Outlook in Tools & Integrations and ensure the trigger is enabled for your deployment.

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Enabling the Outlook Trigger

  1. Open your deployment in CrewAI AMP
  2. Go to the Triggers tab
  3. Locate Outlook and switch the toggle to enable
Enable or disable triggers with toggle

Microsoft Outlook trigger connection

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Example: Summarize a new email

from outlook_message_crew import OutlookMessageTrigger

crew = OutlookMessageTrigger().crew()
crew.kickoff({
    "crewai_trigger_payload": outlook_payload,
})
The crew extracts sender details, subject, body preview, and attachments before generating a structured response.

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Testing Locally

Test your Outlook trigger integration locally using the CrewAI CLI: 
# View all available triggers
crewai triggers list

# Simulate an Outlook trigger with realistic payload
crewai triggers run microsoft_outlook/email_received
The crewai triggers run command will execute your crew with a complete Outlook payload, allowing you to test your parsing logic before deployment.
Use crewai triggers run microsoft_outlook/email_received (not crewai run) to simulate trigger execution during development. After deployment, your crew will automatically receive the trigger payload.

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Troubleshooting

  • Verify the Outlook connector is still authorized; the subscription must be renewed periodically
  • Test locally with crewai triggers run microsoft_outlook/email_received to see the exact payload structure
  • If attachments are missing, confirm the webhook subscription includes the includeResourceData flag
  • Review execution logs when events fail to match—cancellation payloads lack attendee lists by design and the crew should account for that
  • Remember: use crewai triggers run (not crewai run) to simulate trigger execution
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