Overview
Automate responses when Outlook delivers a new message or when an event is removed from the calendar. Teams commonly route escalations, file tickets, or alert attendees of cancellations.Connect Outlook in Tools & Integrations and ensure the trigger is enabled for your deployment.
Enabling the Outlook Trigger
- Open your deployment in CrewAI AMP
- Go to the Triggers tab
- Locate Outlook and switch the toggle to enable

Microsoft Outlook trigger connection
Example: Summarize a new email
Testing Locally
Test your Outlook trigger integration locally using the CrewAI CLI:crewai triggers run
command will execute your crew with a complete Outlook payload, allowing you to test your parsing logic before deployment.
Use
crewai triggers run microsoft_outlook/email_received
(not crewai run
) to simulate trigger execution during development. After deployment, your crew will automatically receive the trigger payload.Troubleshooting
- Verify the Outlook connector is still authorized; the subscription must be renewed periodically
- Test locally with
crewai triggers run microsoft_outlook/email_received
to see the exact payload structure - If attachments are missing, confirm the webhook subscription includes the
includeResourceData
flag - Review execution logs when events fail to match—cancellation payloads lack attendee lists by design and the crew should account for that
- Remember: use
crewai triggers run
(notcrewai run
) to simulate trigger execution